PRIVACY POLICY

INFORMATION WE COLLECT

We may collect personal, business and project information that you voluntarily provide when contacting VERDA APPARELS, requesting a quotation, submitting a manufacturing enquiry or placing an order.

• Name and company name
• Email address
• Phone or WhatsApp number
• Country and shipping location
• Billing and delivery information
• Product requirements
• Sizes and measurements
• Fabric and material preferences
• Logos, artwork and tech packs
• Branding and packaging requirements

HOW WE USE YOUR INFORMATION

Information collected by VERDA APPARELS may be used to understand your requirements, communicate with you and manage your manufacturing project.

• Respond to enquiries
• Prepare quotations
• Develop samples
• Process manufacturing orders
• Coordinate production
• Arrange shipping
• Verify payments
• Provide order updates
• Provide after-sale support
• Maintain business records

CUSTOM ENQUIRY & CUSTOMER SUPPORT

Customers may contact VERDA APPARELS through our website enquiry form or other official communication channels. Information submitted through an enquiry is used to evaluate the project and communicate with the customer.

Information we may request:

• Product type
• Required quantity
• Target sizing
• Fabric preference
• Artwork or reference images
• Printing or embroidery requirements
• Packaging requirements
• Destination country

DESIGNS, TECH PACKS & CONFIDENTIAL INFORMATION

Customers may provide proprietary information including logos, sketches, artwork, tech packs, measurements, patterns, product specifications, labels and packaging designs.

We use these materials only as reasonably necessary for product development, sampling, customization, production, quality control, packaging and order completion.

PAYMENT METHODS

Payment options may vary depending on the customer's location, order value, project type, currency and manufacturing requirements.

• Bank transfer
• International wire transfer
• Approved online payment gateways
• Card payment where available
• Other mutually agreed payment methods

PAYMENT SECURITY

Customers should make payments only according to official payment instructions provided by VERDA APPARELS.

If you receive unexpected or changed banking details, we recommend confirming the instructions directly with our authorized team before making payment.

SHIPPING & WORLDWIDE DELIVERY

VERDA APPARELS provides shipping and export support for domestic and international customers. The shipping method may vary depending on destination, shipment size, order quantity and customer requirements.

Shipping may be arranged through:

• International courier
• Air cargo
• Freight forwarding
• Other suitable logistics services

Available shipment or tracking information will normally be provided after dispatch.

PRODUCTION & SHIPPING TIME

Production Time

Production time may include product development, sampling, approvals, fabric sourcing, cutting, customization, stitching, quality control, finishing and packaging.

Transit Time

Transit time is the period required by the selected courier, cargo service or freight company to transport the shipment to the customer's destination.

CUSTOMS DUTIES & IMPORT CHARGES

International shipments may be subject to customs duties, taxes, VAT, brokerage fees, clearance charges or other government-related charges in the destination country.

Unless otherwise agreed in writing, such charges may be the responsibility of the customer or importer.

AFTER-SALE SUPPORT

Our customer relationship does not end after dispatch. VERDA APPARELS provides after-sale support for reasonable manufacturing, shipment and order-related enquiries.

• Shipment tracking assistance
• Delivery-related support
• Order clarification
• Manufacturing concern review
• Repeat-order assistance
• Product specification review

Customers should contact our team as soon as reasonably possible after receiving an order if they believe there is a manufacturing-related concern.

We may request:

• Order or invoice reference
• Description of the concern
• Quantity affected
• Clear photographs or videos

CUSTOM-MANUFACTURED PRODUCTS

VERDA APPARELS primarily manufactures products according to customer-approved requirements. This may include custom fabrics, measurements, colors, branding, printing, embroidery, labels and packaging.

Manufacturing concerns may therefore be reviewed against the approved sample, artwork, specifications, quotation and agreed production requirements.

DATA SECURITY & INFORMATION SHARING

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

Where necessary to complete an order, information may be shared with service providers such as payment processors, courier companies, freight forwarders, logistics partners, website hosting providers and manufacturing-related service partners.

COOKIES, RETENTION & POLICY UPDATES

Our website may use cookies or similar technologies to maintain functionality, understand website traffic and improve user experience.

Customer and business information may be retained for as long as reasonably necessary to manage orders, repeat production, accounting records, customer support and legitimate business requirements.

We may update this Privacy Policy when our website, services, payment systems, shipping processes or business practices change.